Thank you for visiting and shopping at Red Lips and Cigar Sticks®. The following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment Processing Time…
Please be sure your “ship to” address is correct. Orders are shipped to the address listed on your account or as noted at checkout if different from your account. Not verifying your ship to address prior to the finalization of your order may significantly impact the time in which it takes to get your order delivered. Red Lips and Cigar Sticks® is not responsible for verifying your shipping address, although every attempt will be made to do so through normal tools available from the major carriers.
Most orders are typically shipped within 5-10 days from the date of order placement being that everything is proudly made to order and physically onsite. Orders are not shipped or delivered on holidays. Orders are generally shipped in the order in which they are received. If you choose to upgrade your shipping method, Red Lips and Cigar Sticks® will be able to invoice you cover the expense of expediting your order for delivery. Also we'll do our best to fit your order into our schedule, while not causing a delay to orders placed prior to yours.
Red Lips and Cigar Sticks® uses the United States Postal Service (USPS) for all orders, unless a different carrier is specifically requested in the notes section at checkout. First Class domestic mail generally arrives in three to five days. Domestic orders weighing 16 ounces or more are mailed via Priority Mail, which generally arrives in two to three days, but is not “guaranteed” to arrive in that time frame.
Red Lips and Cigar Sticks® can use the following carriers to deliver your package, although additional costs may be incurred and will need to be paid for prior to shipment:
Shipping costs are listed with each item and are combined for multiple item purchases. The price includes tracking for domestic orders and a minimal amount for packaging, handling, and fees. Before the final checkout page, you will be shown what the cost of shipping your order will be, and you will have a chance to not place your order if you decide that the shipping fees are not commensurate with the product(s) purchased.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you do not receive the tracking number and would like one, please contact us, Monday through Friday between 9 am and 7 pm, Eastern Standard Time. You can contact us:
If an item goes on backorder, Red Lips and Cigar Sticks® will ship you the part of your order that is in stock. When the item becomes available, we will then ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Customs, Duties, and Taxes…
Red Lips and Cigar Sticks® is not responsible for any customs, duties or taxes that may be applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
INTERNATIONAL SHIPPING POLICY
Red Lips and Cigar Sticks® does not ship outside of the U.S.