Thank you for shopping at Red Lips and Cigar Sticks, LLC. Customer Service is very important to us, and we want you to love your Red Lips and Cigar Sticks, LLC products as much as we love designing and making them. We also want you to be happy with your experience with us. But (there’s always a but isn’t there?) in order for our business to run smoothly and to be able to guarantee a satisfying experience, there are a few policies that we must disclose, enforce and uphold.
We hate to make mistakes, but sometimes we do! If we made an error on your order, please forgive us because we are, after all, human, and please give us a chance to make it right. If you would please call us at (704) 443-7144 or e-mail us at firstname.lastname@example.org and we will be happy to make things right! We want to make certain that our customers are pleased with our products and our service.
All Red Lips and Cigar Sticks, LLC products are inspected for quality assurance, but sometimes things slip by us. Please make sure you also inspect your products as soon as you receive them and let us know if there is a problem. We are more than happy to replace any product that is damaged, but our policy is that we must be notified within three (3) business days of you receiving your order.
CANCELLATIONS and ORDER CHANGES…
If you need to cancel or change an order, please call us at (704) 443-7144 or e-mail us at email@example.com as soon as you can. All orders will be processed within 1 to 2 business days from the date of order. This is where we start our fulfillment process. Apparel T-shirts are processed in the same matter of 1-2 business days from the time of order. However, these are direct orders and once the print company notifies us of pick-up date, we cannot start the fulfillment process, which is normally 7-10 days from the date of order. Therefore, if you need to make any necessary changes such as cancellations or changing your order, please do so before your order has been processed and shipped (within 48 hours of ordering). If you do not contact us in time, your order will be shipped, as ordered from our website, and without the option of a refund, at that time.
ALL SALES ARE FINAL, and there is no refund or exchange policy unless you received damaged items. If you receive damaged items within your shipment, you have three (3) business days to contact us regarding the replacement of the damaged item(s). Please send pictures of the damaged items and a description of the damage to firstname.lastname@example.org, along with your order number, for our review. If you have made your payment with an e-check through PayPal, and/or Square your order will not be shipped until the payment has cleared.
If you have any questions about our Refund and Exchange Policy, please contact us:
COVID-19 Health & Safety Policy: Appointment required · Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits, & no returns/exchanges.
Updated Mask Recommendations Effective March 7, 2022:
North Carolina’s COVID-19 metrics are moving in the right direction. If trends continue to improve, NCDHHS recommends schools and local governments consider moving to voluntary masking beginning March 7, 2022. Because well-fitting masks provide extra protection, you may still choose to wear one. Businesses should make the best decisions for their employees and customers. Please be respectful of others who choose to wear a mask.
Red Lips and Cigar Sticks®, LLC
1312 Matthews-Mint Hill Road, Suite 106, Matthews, NC 28105
Copyright © 2019 Red Lips and Cigar Sticks® - All Rights Reserved.
Cigar Lifestyle, Beauty & Fashion™
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