Frequently Asked Questions

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 ALL SALES ARE FINAL, and there is no refund or exchange policy, unless you received damaged items. If you receive damaged items within your shipment, you have three (3) business days to contact us regarding the replacement of the damaged item(s). 

  Please visit our Returns Portal: Click Here

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website. 

 Check the USPS website for tracking: Click Here

Red Lips and Cigar Sticks, LLC ships Worldwide (Internationally) through UPS.  

Please visit our Shipping Policy to Learn More: Click Here

PRE-ORDER ITEMS ARE STOCKS WHICH ARE NOT ON HAND. THEREFORE, YOU’LL HAVE TO WAIT AROUND 1 TO 2 WEEKS TO RECEIVE THE ITEMS. 

Please visit our PRE ORDER TERMS AND CONDITION: Click Here

 Shop and earn points with our Online Store, you will love Red Lips and Cigar Sticks®, LLC, a unique boutique store! 

Please visit our REWARDS PROGRAM: Click Here

We no longer have a physical storefront, warehouse, workspace, AKA The "Studio Showroom" as of March 2024.

No, Only Shipping Offered.

We accept the following tenders: Visa, Mastercard, American Express, Discover, to name a few. 

Please see our Payment Options Policy for full details: Click Here  

Get a voucher for yourself or gift one to a friend, E-Cards: Click Here